Privacy Policy

Effective date: 1 January 2026

Bibliotherapy Australia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, register for programs or engage with our offerings.

This policy is written to be clear, calm and transparent.

1. Information We Collect

We may collect personal information that you choose to provide, including:

  • your name

  • your email address

  • your postal address, where required for invoicing or registration

  • your mobile phone number, where required for in-person training or time-sensitive program communications

  • payment information, processed securely via third-party providers

  • information you provide when registering for programs, subscribing to updates or contacting us

We may also collect limited, non-identifying information about website usage through standard analytics tools.

2. How Information Is Collected

We collect information when you:

  • visit or browse our website

  • register for a course, program or event

  • make a purchase

  • subscribe to our mailing list

  • contact us via email or website forms

Some information is collected directly by Bibliotherapy Australia. Some is collected through trusted third-party services used to operate the website and deliver our offerings.

3. How We Use Your Information

Your information is used only for purposes related to our work, including:

  • delivering programs, courses and events

  • providing access to digital content

  • communicating with you about registrations, updates or changes

  • sending occasional newsletters or announcements where you have opted in

  • responding to enquiries

  • meeting legal, financial and administrative requirements

We do not sell or rent your personal information to third parties.

4. Third-Party Services

We use trusted third-party services to operate our website and deliver our offerings. These may include:

  • Squarespace, for website hosting and learning platform services

  • payment processors

  • email communication services

  • analytics providers

These services may store or process information in Australia or overseas. They are required to handle personal information in accordance with applicable privacy laws and their own privacy policies.

5. International Visitors

Bibliotherapy Australia is based in Australia and complies with the Australian Privacy Act 1988.

If you access our website or services from outside Australia, you acknowledge that your information may be processed and stored in Australia or other jurisdictions where our service providers operate.

6. Cookies and Analytics

Our website may use cookies or similar technologies to support functionality and understand general usage patterns.

You can adjust your browser settings to refuse cookies if you prefer, noting that some website features may not function as intended.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

No method of online transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Access and Correction

You may request access to the personal information we hold about you, or ask for corrections if you believe it is inaccurate.

Requests can be made by contacting us using the details below.

9. Retention of Information

We retain personal information only for as long as necessary to provide our services, meet legal obligations, or support legitimate administrative purposes.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version will always be available on our website, with the effective date noted at the top of the page.

11. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Bibliotherapy Australia
hello@bibliotherapyaustralia.com
https://bibliotherapyaustralia.com/

Closing statement

By using this website or registering for an offering, you acknowledge that you have read and understood this Privacy Policy.